Shipping Policy
Shipping Policy
Last Updated: July 25, 2025
Thank you for choosing Elysian Verra Store. This Shipping Policy outlines how orders are processed, shipped, tracked, and delivered. By placing an order through our website, you acknowledge and accept the terms described below.
1. Order Processing
Once an order is successfully placed, our fulfillment team begins preparing it for shipment.
Processing generally requires up to 3 business days, during which products are verified, packaged, and transferred to our logistics partners.
Please note that orders submitted on weekends or public holidays will begin processing on the next available business day.
2. Shipping Time & Cost
After your order has been dispatched, estimated delivery typically takes between 10–20 business days depending on the destination and local carrier performance.
We currently offer a flat international shipping rate of USD $5.99 per order.
Please understand that delivery estimates are provided for reference only and may vary due to circumstances beyond our control.
3. Unexpected Shipping Delays
Although we strive to deliver every order promptly, occasional delays may occur due to factors such as:
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Customs inspections
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Severe weather conditions
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Transportation disruptions
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Carrier operational issues
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Peak seasonal demand
Should any delays arise, we appreciate your understanding and patience while the shipment continues toward its destination.
4. Shipment Tracking
As soon as your package leaves our facility, a shipping confirmation email containing tracking information will be sent to you.
You may monitor your shipment using the tracking number provided through:
Please allow several days for tracking information to become visible within the carrier's system after shipment notification is received.
5. Multiple Package Shipments
Orders containing multiple products may occasionally be fulfilled from different warehouses.
When this occurs, items may arrive in separate parcels and on different dates. Each shipment will receive its own tracking number, which will be sent via email once dispatched.
This approach allows us to reduce delivery times whenever possible.
6. Order Changes
If you need to modify your order information, please contact us as soon as possible.
This includes requests involving:
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Shipping address corrections
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Recipient name updates
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Phone number changes
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Product size modifications
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Color selections
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Quantity adjustments
For the best chance of success, please contact our support team within 12 hours of placing your order and include:
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Order Number (Example: 071SHOP-123331)
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Order Email Address
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Detailed explanation of the requested change
While we will make every reasonable effort to accommodate modification requests, changes cannot be guaranteed once fulfillment procedures have begun.
7. Missed Deliveries
If a delivery attempt is unsuccessful, the carrier may leave a notice and hold the package at a local postal facility or pickup location.
We recommend contacting the local carrier directly using your tracking number for the most current delivery information.
If additional assistance is needed, our support team will be happy to help.
Please note that we cannot accept responsibility for packages returned due to incorrect shipping information or failure to collect the parcel within the carrier's holding period.
8. Extended Transit Times
If your shipment appears delayed, we recommend the following:
Step 1: Review Tracking Activity
Check the latest tracking update.
If tracking activity has occurred within the previous seven days, your shipment is generally still moving through the carrier network as expected.
Step 2: Contact Support
If tracking has not updated for more than seven consecutive days, please contact our support team and provide:
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Order Number
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Order Email Address
We will investigate the shipment status with the carrier on your behalf.
9. Lost or Missing Packages
We understand how concerning it can be when a shipment cannot be located.
Upon receiving your inquiry, we will work directly with the shipping carrier to determine the package status.
Confirmed Lost in Transit
If the carrier officially confirms that the shipment has been lost before delivery, we will arrange a replacement order at no additional cost.
Tracking Marked as Delivered
Once a carrier's tracking system shows a successful delivery to the shipping address provided, responsibility for the package transfers to the recipient.
For packages marked as delivered but not located, we recommend checking with:
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Household members
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Neighbors
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Property management offices
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Reception desks or mailrooms
Packages reported missing after confirmed delivery are not covered under our lost package policy.
10. Shipping Destinations & Fulfillment Locations
Delivery Coverage
We proudly serve customers worldwide.
In the rare event that shipping is unavailable to a specific destination, our team will notify you promptly and discuss available alternatives.
Fulfillment Origins
Our primary fulfillment operations are located in:
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United States
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Canada
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Australia
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European Union
Additionally, we cooperate with carefully selected manufacturing and logistics partners, which may result in orders being shipped directly from partner facilities when appropriate.
11. Terms & Disclaimers
By completing a purchase through Elysian Verra Store, you agree to the following conditions:
Delivery Estimates
All delivery timeframes are estimates only and should not be interpreted as guaranteed arrival dates.
We are not responsible for delays resulting from customs processing, carrier operations, weather events, government actions, or other circumstances beyond our control.
Customs Duties & Import Charges
International customers are solely responsible for any customs duties, import taxes, brokerage fees, or government-imposed charges assessed by their local authorities.
Such fees are not included in product prices or shipping costs.
Shipping Information Accuracy
Customers are responsible for providing complete and accurate shipping information at checkout.
We cannot be held liable for shipments delayed, returned, or lost due to incorrect address information supplied by the customer.
Completed Deliveries
Our responsibility for an order concludes once the tracking information confirms successful delivery to the destination address.
We are not responsible for loss, theft, or damage occurring after delivery has been confirmed.
Contact Us
If you have any questions regarding shipping, tracking, delivery, or order updates, please contact our support team.
Website: elysianverrastore.com
Email: support@elysianverrastore.com
To help us assist you more efficiently, please include the following information in your message:
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Order Number (Example: 031SHOP-1938)
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Email Address used when placing the order
We appreciate your business and look forward to serving you.