Return & Refund Policy

Last Updated: July 25, 2025

At Elysian Verra Store, customer satisfaction is extremely important to us. If you encounter any issues with your purchase, we encourage you to contact our support team promptly so we can review the situation and provide assistance.

For the fastest service, please email support@elysianverrastore.com and include your Order Number (for example: 015SHOP-1218) together with the email address used during checkout.

Please review the policy below before submitting a request.

1. Return Eligibility

Unless otherwise stated in this policy, all purchases are considered final.

We do not accept returns, exchanges, or refunds for reasons such as change of mind, incorrect product selection, or personal preference.

Exceptions may be granted only when:

• The item received has a verified manufacturing defect.

• The product arrives damaged.

• An incorrect item was delivered.

All claims must be reviewed and approved by our support team before any resolution can be provided.

2. Defective, Damaged, or Incorrect Items

We take product quality seriously and strive to ensure every order arrives in good condition.

If you discover that your order contains a defective, damaged, or incorrect product, please notify us within 7 days of the delivery date.

To help us investigate your claim efficiently, please provide:

• Your Order Number and Order Email Address

• A detailed explanation of the issue

• Clear photographs and/or video evidence showing the defect, damage, or incorrect item

Once your request has been received, our team will carefully review the information and determine an appropriate resolution.

Depending on the circumstances, approved claims may qualify for:

• A replacement item

• A partial refund

• A full refund

All resolutions are evaluated individually and may vary based on the specific situation.

3. Refund Process

When a refund is approved, either in full or in part, the amount will be returned through the original payment method used for the purchase.

After processing, refunds generally appear within 7–12 business days.

Please note that actual posting times may vary depending on your financial institution, credit card provider, or payment processor.

4. Replacement Policy

We do not provide product exchanges as part of our standard policy.

Replacement products are only issued when:

• The item received is confirmed to be defective;

• The product arrived damaged during transit; or

• An incorrect item was shipped.

All replacement requests must be approved through our claims review process before a replacement can be arranged.

5. Return Authorization Requirement

Please do not return any merchandise without receiving prior authorization from our support team.

Customers must contact us first to initiate a claim and receive instructions regarding the next steps.

Packages returned without approval or without a valid claim reference may be refused and will not qualify for refunds, replacements, or additional support.

For this reason, we strongly recommend contacting our customer service team before attempting to return any item.

6. Non-Authorized Returns

Items sent back without advance notification and authorization will not be accepted.

We are unable to assume responsibility for unauthorized return shipments, including any associated shipping expenses, lost packages, or claims submitted after an unapproved return has been made.

To ensure your case can be properly reviewed, always obtain approval from our support team before returning any product.

7. Contact Information

If you have questions regarding this policy or need assistance with a recent order, our customer support team is available to help.

Website: elysianverrastore.com
Email: support@elysianverrastore.com

For faster assistance, please include:

• Order Number (Example: 015SHOP-1218)

• Email Address used to place the order

We are committed to reviewing every claim fairly and providing an appropriate solution whenever eligible under this policy.